Yes, many conditions have been shown to be assessed and treated just as well through telehealth as compared to traditional in-person office visits!  Nonetheless, while Telehealth is a great option for most, certain conditions may indeed warrant traditional in-person physical therapy in order to receive maximal benefit.  In order to address this, Convergent Movement and Performance provides the following steps to ensure you are receiving the safest and most optimal care:

1. We offer a free 20-30 minute consultation through telehealth for anyone interested in having the opportunity to see how everything works.  Additionally, during this consult we can determine together whether this is an appropriate option for you.
2. In addition, we offer a full refund of your (Telehealth) initial evaluation if you feel that Telehealth may not be the best treatment approach for you.  In order to receive this refund, you simply need to express and communicate that you wish to seek other options PRIOR to the conclusion of the first session. 
3. Finally, for those not appropriate for telehealth, we can either see you for an in-person session within the clinic, or we promise to refer you to other appropriate healthcare providers and clinics should the need arise.

This is exactly where the “concierge” aspect of our program truly shines!  Because Convergent Movement and Performance is not a traditional physical therapy clinic, but instead a fully customizable and individualized concierge health and performance service, we are able to design a program that is truly optimal for you! 

For example, some may benefit from an in-person initial assessment, and then continue digitally after that first session.  Some on the other hand benefit greatly from in-person assessments and re-assessments conducted once every 4-6 weeks, with digital visits conducted in between those in-person sessions.  Finally, others benefit most from 100% digital or 100% in-person sessions.       

This is a truly individualized process, and we will work together to determine the most beneficial combination of in-person and digital services based on your goals, lifestyle, and current health and physical state. 

No, you do not need a prescription, script, or physician’s referral before scheduling a telehealth visit.  In the state of New Jersey, Physical Therapists are recognized as “Direct Access” healthcare providers. Being a licensed Doctor of Physical Therapy, Dr. Ketselman possesses the training, knowledge, expertise, and licensure required to evaluate, diagnose, and treat simple through complex pain and injury as well as physical limitations without a prescription or referral from a Physician or alternate healthcare provider. This means that you can confidently and safely consult with Convergent Movement and Performance directly upon onset of any movement-related pain or injury that is hindering your ability to perform the activities you love.

Nonetheless, here at Convergent Movement and Performance we believe strongly in maintaining clear and open communication and collaboration with your physician/s.  By doing so, we ensure that your healthcare team is updated, aware, and in agreement of everything going on with your condition, treatment, and care.  To help us achieve this goal, we ask that upon intake you provide the contact information for the physician/s with whom you would like us to communicate with. 

The beauty of telehealth is that healthcare services now come to you, rather than you needing to go to a provider’s office or facility.  There are a few key points to consider though. 

First, in order to receive “physical therapy” telehealth services through Convergent Movement and Performance, you are legally required to be physically located within the state of New Jersey at the time of your appointment.  Where specifically in New Jersey is up to you.  This however does not apply if you are receiving wellness or fitness services, and you can therefore be in any geographic region you wish. 

Second, you just want to be mindful of your own privacy and security.  Just like any private conversation, it is not recommended to conduct sessions in large, public, or unsecure areas in order to help protect you from eavesdroppers. 

Convergent Movement and Performance is not a traditional physical therapy clinic.  Instead, we are a fully customizable and individualized concierge health and performance service.  These services include, but are not limited to, an individualized combination of wellness coaching, physical therapy examination/treatment, and fitness.  Therefore, the price is completely dependent upon what services and programs are best for you.  We accept credit card (for all services), as well as cards associated with a Health Savings Account or Flexible Spending Account (for physical therapy services only). 

If you have “out-of-network” physical therapy benefits, you may be able to use your insurance towards certain physical therapy services.  Wellness and fitness services are not covered by insurance benefits.  To receive this reimbursement for physical therapy services, you are to independently file the claim with your insurance company.  After you independently file your claim, your insurance company will reimburse you directly. The exact percentage of this reimbursement depends upon your plan. 

It is important to note however that each and every insurance plan has different regulations surrounding Telehealth coverage.  This is an exciting and emerging field within healthcare, and unfortunately some insurance companies are lagging behind and not recognizing the incredible benefits of skilled telehealth services. 

Therefore, please contact your insurance company directly and speak to a representative in order to determine what your out-of-network physical therapy benefits are, and whether these out-of-network physical therapy benefits cover telehealth services.  We can provide a detailed description of how you can check and confirm your benefits with your insurance company.  Additionally, we will provide you with the necessary paperwork to be included if you decide to submit your claims.   

Regardless of whether telehealth services are covered by your out-of-network benefits, please do not hesitate to contact us directly to discuss programs and pricing.  There is a wide range of program and cost options, and we will work with you to find the best fit.

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Because we are an out-of-network clinic, we are unable to provide physical therapy services (in person or through telehealth) to those with Medicare, Medicaid, and Military-based insurances.  We are however able to provide certain wellness and fitness services without restrictions. 

Nonetheless, it is very important to us that we help you along your journey to ensure you receive the best possible care and treatment.  Therefore, please do not hesitate to contact us and simply state that you have one of the previously mentioned insurance plans.  Although we may not be able to treat you directly, we will do all we can to help navigate you to the most appropriate healthcare provider.